Cancellation & Refund Policy
Please read our policy regarding cancellations and refunds carefully to understand your rights and our processes.
Cancellation Policy
Cancellations will be considered only if the cancellation request is made **within 24 hours** of placing the order. However, the cancellation request will not be entertained if the orders have already been completed or if we have initiated the process of shipping either by ourselves or through the vendors/merchants/representatives whom we may appoint from time to time.
No cancellations are allowed for products on which Testbook marketing team has given special offers for various purposes including but not limited to special occasions like New Year, festivals, specific examination etc. These are limited validity offers and therefore cancellations are not possible.
In case you feel that the product received is not as shown on the site and/or as per your expectations, you must bring it to the notice of our customer service **within 24 hours** of receiving the product. The customer service team, after looking into your complaint, will make an appropriate decision.
Refund Policy
Eligibility
The refund is applicable for our products/services only until it’s dispatched or the login details for online access to test material etc. are disclosed/dispatched to you.
Processing Time
All refunds, if eligible, will be processed within **14 (Fourteen) business days** of receiving a cancellation request.
Please include your **order number** (sent to you via email after your order) and do tell us why you’re requesting a refund. We take customer feedback very seriously and use it to constantly improve our products and quality of service.
The mode of refund would be the same through which the original transaction was done.